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Guest Service Pro

  • Amsterdam, Noord-Holland, Netherlands

Job description

Hello there! Ready to be a vital part of our Front-Office team? We're on the hunt for a Guest Service Pro to join us in the Amsterdam area. You'll be working your magic in 2 shifts from 06:45 to 23:15 hrs, to make sure our guest feel welcome and at home. Are you up for the adventure?

It started with Amsterdam ID Aparthotel

It all began in Sloterdijk, when our founders adopted an office building and transformed it into our first apartment-hotel. Since then, we've hosted over 100,000 guests from more than 40 countries here. Some have called us 'home' for months, while others stay just for a weekend. We're their little corner of Amsterdam, for as long as they need us. It was at Amsterdam ID Aparthotel that we perfected our signature warm feeling. The feeling that turns guests into lifelong friends. That feeling is the basis for our company and what we aim to deliver to colleagues and guests every day, in every property.

The Job

As a Guest Service Pro, your day kicks off with a Front Office team meeting, where you brainstorm delightful surprises for the upcoming guests. Whether it's a birthday cake or a personalized touch like an Italian newspaper, you're all about making guests feel special! 
If a dishwasher is broken in a room, you quickly come up with a suitable solution. You're collaborating closely with colleagues from housekeeping, technical services, F&B, and duty management. 

As the first point of contact, you share your insider knowledge of Amsterdam, helping guests make the most of their stay. With many long-stay guests, you develop meaningful connections and play a crucial role in creating a homely and memorable experience. 

Job requirements

Do you recognize yourself in the following?

  • You're a natural host. Anticipating needs is second nature to you

  • Your vibrant personality is ready to shine

  • You possess excellent communication skills, both in English and Dutch

  • You excel independently but also thrive as a team player

  • Previous experience at a hotel reception is a plus

What’s in it for you?

In our flat organization, within an informal working atmosphere, your ideas are highly valued.

  • Personal Growth: In our company we want to invest in your personal and professional growth by personalized training opportunities, to unleash your professional potential!

  • 25 Vacation Days: Take well-deserved breaks with 25 days of vacation time

  • Me-Time/Community Day: Enjoy a dedicated day for self-care and another day of community engagement

  • OpenUp: An online platform with all sorts of resources to enhance your mental well-being both at work and at home

  • Boost your Health with Padel, Personal trainer sessions, Free Gym & sauna access, sport events & workshops – We've got it all covered!

  • An attractive bonus scheme yearly determined depending on how well you perform and meet your goals.

  • Hotel & restaurant perks: Enjoy daily closing drinks, exclusive employee rates for stays at hotels and a Friends & Family Rate, so you can share the joy with your loved ones. Besides our own locations we also offer the "Hotel Employee Rate", where you can explore the world with discount rates for other hotels

  • Team drinks, events & outings to (never) forget!

Wanna create a warm feeling? Want to build the future of hospitality and apartment living?

Come and tell us your story!

We’re part of The July
The July is a premium hospitality brand that’s bringing the human touch to the way people travel. We build beautifully designed spaces in different locations around the world. The aim? For guests to completely relax, go on new adventures, and create interesting connections. In short, to stay their way.