Front Office Manager

A fantastic opportunity has arisen at The July London Victoria!  We’re on the lookout for a Front Office Manager to join our vibrant aparthotel family. This stunning, sustainable city oasis features 114 beautifully designed studios and two spacious residential apartments. But it’s more than just a place to stay, it's a place to live, meet and connect. Our in-house restaurant, bar, and deli will serve not only hotel guests but also our neighbours, keeping the atmosphere lively from early mornings to late evenings.

The Job 

At The July, we’re all about great service, awesome teamwork, and having fun while we do it. We’re looking for a Front Office Manager who brings energy, a smile, and a passion for making every guest feel at home. In this role, you’ll be at the heart of our front desk, leading and inspiring the team while ensuring smooth day-to-day operations. You’ll oversee arrivals and departures, handle special requests, greet VIPs, and make sure every detail runs seamlessly across departments. A key part of the role is maintaining brand standards while providing ongoing coaching and training to team members. You’ll also handle escalated complaints, review guest feedback, and work closely with the General Manager to drive service improvements. Performance reviews, employee support, and keeping the team motivated and well-informed are all part of your day-to-day, alongside ensuring Health & Safety compliance. If you love people, love leading a team, and love creating unforgettable guest experiences, this could be your next adventure!  

What we are looking for:

• A natural leader with a solid understanding of front office operations and a passion for developing people.

• Inspires, guides, and supports the team to deliver their best every day.

• Handles guest concerns and operational challenges with confidence and a positive approach.

• Brings energy, enthusiasm, and a can-do mindset to create memorable guest experiences.

• Thrives in a fast-paced, dynamic environment while keeping operations running smoothly.

• A hands-on team player.

• Knowledge of Health & Safety requirements, ensuring all regulations are followed.

• Experience with Mews is a plus!
  

What’s in it for you?

• In addition to a competitive salary, you can earn a yearly bonus.

• 30 days holiday including bank holidays.

• Me-Time/Community Day: Enjoy a dedicated day for self-care and another day of community engagement.

• Medical Cash Plan Scheme to support your everyday healthcare needs.

• Free access to our hotel gym and sauna.

• Pension scheme from day one. 

• Group Life Insurance.

• Personal Growth: In our company we want to invest in your personal and professional growth by personalized training opportunities, to unleash your professional potential.

• Perkbox: Benefits platform where you are able to browse hundreds of different free perks, discounts and vouchers and much more.

• Recommend a Friend Scheme: Receive £500 for every successful hire you refer.

• Hotel & restaurant perks: Enjoy daily closing drinks, exclusive employee rates for stays at hotels and a Friends & Family Rate, so you can share the joy with your loved ones. Besides our own locations we also offer the "Hotel Employee Rate", where you can explore the world with discount rates for other hotels.

• Team drinks, events & outings to (never) forget!

We’re part of The July
The July is a premium hospitality brand that’s bringing the human touch to the way people travel. We build beautifully designed spaces in different locations around the world. The aim? For guests to completely relax, go on new adventures, and create interesting connections. In short, to stay their way. www.thejuly.com