Front Office Manager

At The July, we are on the hunt for an authentic Front Office Manager for our newest addition: a premium aparthotel in the heart of London, Victoria, scheduled to open in June 2025. The location will be a sustainable city oasis with 114 studios and two residential apartments. The property will also be home to a restaurant, bar, and deli, serving both neighbors and guests, ensuring our spaces stay lively and vibrant all day and night.

The July is where great stories begin…

The July is a premium hospitality brand that’s bringing the human touch to the way people travel. We are a group of apartment-hotels driven by delivering the best experience the world has ever seen, for guests staying one night or one year.

From Amsterdam to the world! Together with our shareholders APG and Aware Super, we are implementing our strategy of international growth as owner-operator. Our teams have the ambitious goal to develop multiple new apartment-hotels across prime European cities like London, Dublin, Paris, Lisbon and Barcelona. Each location has the local stories and spirit interwoven throughout the apartment-hotel’s distinctive design.

The Job

As the Front Office Manager at The July, you'll play a key role in providing our guests with exceptional experiences, ensuring all guests and visitors feel welcome and are well looked after. 

What are you going to do?

• Lead the front of house team and oversee the day-to-day operations. 

• Daily review of arrivals and departures, handling special requests, greeting VIPs and ensuring relevant departments are aware of these. 

• Conduct daily checks on the cleanliness and condition of rooms and common areas, along with random spot checks to ensure brand standards are being followed.

• Create and manage work schedules, and coordinate task delegation among team members.

• Hiring, coaching and training the Front of House team, ensuring that frameworks are followed. 

• Handle complaints escalated from the team, as well as registering and preventing future complaints.

• Work with the General Manager to discuss potential service improvements and implement them. 

• Conduct regular performance reviews and escalate employee relations matters when necessary. 

• Hold regular departmental meetings and ensure that employees are well informed about procedures and best practices to maintain high standards of guest service.

• Health & Safety representative, ensuring that all health and safety regulations are followed and conducting regular risk assessments to identify potential hazards within the front office and guest areas.

• Review and respond to guest feedback through surveys, social media, and direct customer contact.

• Carrying out all possible related activities assigned by the management of the hotel.

What we are looking for

• Someone who loves hotel operations and guest service, with at least a year of experience leading a Front Office team. 

• Solid understanding of front office operations, passionate about team development and a natural leader. Experience with Mews is a plus! 

• Comfortable communicating in English, both speaking and writing. 

• A team player who’s hands-on and stays calm, even when things get busy.

What’s in it for you?

In our flat organization, within an informal working atmosphere, your ideas are highly valued.

• In addition to a competitive salary, you can earn a quarterly bonus

• Personal Growth: In our company we want to invest in your personal and professional growth by personalized training opportunities, to unleash your professional potential

• Me-Time/Community Day: Enjoy a dedicated day for self-care and another day of community engagement

• Hotel & restaurant perks: Enjoy daily closing drinks, exclusive employee rates for stays at hotels and a Friends & Family Rate, so you can share the joy with your loved ones. Besides our own locations we also offer the "Hotel Employee Rate", where you can explore the world with discount rates for other hotels

• Team drinks, events & outings to (never) forget!

Wanna create a warm feeling? Want to build the future of hospitality and apartment living?

Come and tell us your story!

We’re part of The July
The July is a premium hospitality brand that’s bringing the human touch to the way people travel. We build beautifully designed spaces in different locations around the world. The aim? For guests to completely relax, go on new adventures, and create interesting connections. In short, to stay their way. www.thejuly.com